Sylvie di Giusto

Lead Better. Sell Faster. Persuade Instantly.

Nancy's Note:

“From head to toe, from the inside out, Sylvie is an exquisite example of everything she teaches. Her invigorating talks guide audiences to understand how the world sees them and, ultimately, how they see themselves. She’s absolutely brilliant!”

Sylvie di Giusto

Lead Better. Sell Faster. Persuade Instantly.

Nancy’s Note
“From head to toe, from the inside out, Sylvie is an exquisite example of everything she teaches. Her invigorating talks guide audiences to understand how the world sees them and, ultimately, how they see themselves. She’s absolutely brilliant!”

Sylvie di Giusto

Lead Better. Sell Faster. Persuade Instantly.

Nancy’s Note
“From head to toe, from the inside out, Sylvie is an exquisite example of everything she teaches. Her invigorating talks guide audiences to understand how the world sees them and, ultimately, how they see themselves. She’s absolutely brilliant!”

Expertise

Leadership, Sales, Customer Service, Branding, Women

Travels From

Tampa, Florida

Speaking Style

Engaging, Informative, Thought-provoking

About Sylvie...

Seven seconds! Learn how quickly people make up their minds through a journey of self-discovery that reveals how the world sees you, your brand, your organization, and how you also see yourself.

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Watch Sylvie in Action

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Presentation Topics

(Recommended Category: Sales)

People we meet make quick decisions about us. Should they hire us? Trust us? Buy something from us? It takes a blink of an eye, and like it or not, you are going to be judged. Wouldn’t you want to limit the risk of wrong assumptions about you?

In business, first impressions are essential to building relationships with peers, bosses, stakeholders, or customers. They will set the tone for the entire experience, and the relationship with their brand will depend on them.

The good thing is that this impression is something people can control. As soon as they recognize what their first impression actually says about them in the workplace, it becomes easier to manage it in their company’s favor while remaining true to themselves.

During this interactive, fun, and informative presentation, participants will uncover what their first impression says about them and how it influences the decision-making process of others. Participants will experience up close and personal how people’s unconscious biases affect their judgments and either lead to wrong assumptions about them or can create opportunities for them. They will leave with concrete techniques and hands-on tools to manage how they are perceived and leave favorable first and lasting impressions for their organizations and themselves.

The most successful leaders make an unforgettable first and lasting impression. They immediately reveal who they are, what and who they represent, and how they serve the organization they work for. They influence the message they send to others by displaying a strong leadership presence and being mindful of their own and their company’s reputation. They understand that an outstanding reputation has higher chances of remaining stable amidst the chaos of real-time assumptions.

How are the leaders in your organization perceived at work? What does their first impression reveal about them and their leadership capabilities? Are they using their professional brand and image to its full potential? Have they ever even thought about it?

The good thing is that the way they are perceived and how they represent their organization is something they can control. During this interactive, fun, and informative presentation, participants will uncover what their first impression says about them and how it influences the decision-making process of others. Participants will walk away with a clear understanding of their first impression’s impact on their leadership abilities and reputation. They will leave with concrete techniques and hands-on tools on how they can use their appearance, behavior, communication, and digital footprint to be perceived as confident, authentic, professional, controlled, and respectful—simply said, as the leaders that they deserve to be.

(Recommended Category: Customer Service/Experience)

As a customer, nothing feels more crucial than being heard, understood, and cared for. It’s one of those things that we all say we want as customers: to feel valued and important. But what does that really mean, and how do your customer-facing teams deliver this experience?

The key to making your customers feel this way is to make every interaction count. From the moment they first hear about your product or service to the point of purchase and beyond, your customer-facing employees need to differentiate your brand by constantly going the extra mile.

Every interaction along this journey is an opportunity for them to delight, amaze and impress your customer. Only if your team takes the time to understand that they play the most critical role in the customer’s journey will they be able to create this one-of-a-kind customer journey.

During this insightful and thought-provoking presentation, participants will learn what their customers want, need, and expect at every touchpoint along the journey. They will understand how their very own appearance, behavior, and communication can either become a pitfall leading to wrong assumptions or an opportunity to deliver customers an experience they didn’t even know they wanted and needed. Participants will walk away with a clear understanding of how customers make decisions based on their interactions with customer-facing employees and how they can make every customer feel like they’re your only customer.

(Recommended Category: Branding/Self-Development)

Let’s get personal, shall we? How do you set yourself apart from your peers and competitors? How do you distinguish yourself from the rest of the pack? What exactly makes you unique and stand out? Or, why should people trust you, follow you, buy from or buy into you?

Profound questions that professionals in the workplace should be able to answer instantly. However, they rarely take the time to identify what makes them one of a kind and how they can leverage this fair advantage for their career and the organizations they work for. Nonetheless, a greater sense of self-awareness and self-confidence would allow them to present, act, and communicate authentically and confidently in any situation, whether face-to-face or online.

During this interactive presentation, participants will uncover the unique qualities and traits that they individually bring to their work and enable them to excel as a professional. Only if they identify these unique selling points can they use them to be more persuasive, make an impact within mere seconds, or build trusting relationships with others. With thought-provoking insights and profound questions, Sylvie will help participants discover the intersections of sixteen different factors that cannot be replicated by anyone else and therefore make each of your participants a “category of one.”

(Recommended Category: Women)

Many women are wonderful cheerleaders for those they care about, including their children, spouses, friends, and team members, with one exception: themselves. As much as they wish others would notice their natural talents, pinpoint their achievements, and shower them with recognition, the reality is that even women who are great at promoting something or someone else have a hard time doing it for themselves. Does that sound familiar to you?

Keeping silent about their accomplishments and hoping that their work will speak for itself will not get them anywhere. In today’s competitive environment, they have to put their modesty aside, work on overcoming any self-doubt or lack of confidence, and acquire the skills necessary to recognize their strengths and talents, to make them visible, heard, and therefore known.

During this interactive, fun, and informative presentation, she/he/they can learn to recognize and articulate their value. Participants will walk away with a personal mission statement highlighting each of their superpowers so that you can confidently call attention to their unique abilities and see what doors they can open or what barriers they can break. This boost of confidence will enable them to become more positive, resilient, and risk-taking in the future, resulting in more benefits for the organization they are working for.

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