Elaine Simpson

Expert in the Property Management and Hospitality Industries

Nancy's Note:

“Elaine is a vibrant and lively presenter, delivering one idea or solution after the other. I’ve seen how engaged her attendees are and how grateful they are for her perspective and wealth of knowledge. She’s really great.”

Elaine Simpson

Expert in the Property Management and Hospitality Industries

Nancy’s Note
“Elaine is a vibrant and lively presenter, delivering one idea or solution after the other. I’ve seen how engaged her attendees are and how grateful they are for her perspective and wealth of knowledge. She’s really great.”

Elaine Simpson

Expert in the Property Management and Hospitality Industries

Nancy’s Note
“Elaine is a vibrant and lively presenter, delivering one idea or solution after the other. I’ve seen how engaged her attendees are and how grateful they are for her perspective and wealth of knowledge. She’s really great.”

Expertise

Property Management, Hospitality

Travels From

Phoenix, Arizona

Speaking Style

Personable, Humorous, Interactive

About Elaine...

Elaine guides sales and customer service teams in the property management and hospitality industries to fully realize greater success in all areas of work.

Read More

Watch Elaine in Action

Check Elaine Simpson's Availability

Check Availability

Presentation Topics

(Minimum 3-hour workshop)

 

It is important that every multifamily professional, regardless of position, understands the Fair Housing Act, what it covers and how to comply to reduce liability and increase customer service!  This is an interactive course that will cover more than just he basics but will also educate everyone from the groundskeepers & maintenance technicians to COOs and CEOs of property management companies on how to implement and practice compliance from the ground up.

(Minimum 3-hour Workshop or can be broken into 1-hour segments)

 

Telephone Techniques:

When a prospect calls, we seem to be under the impression that they are calling to hear everything our community has to offer, which then will lead to further exploration…WRONG! The reality is, they have a long list of places to call and they’re working on reducing their list to only a few communities to visit and explore further. Learn the techniques to ensure that your community lands on that list.

The Vital Visit:

You’re on the shortlist and got them through the door, now what? We’ll walk through steps from greeting, identifying the prospect’s needs, and community demonstrations that include highlighting features & benefits of the community.

 

Fantastic Follow-Up:

What? They didn’t lease? No worries, we will review and explore fantastic follow up strategies that will result in return visits and ultimately, leases!

(Keynote or workshop)

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

By the end of this workshop, attendees should be able to:

  • Understand what communication is
  • Identify ways that communication can happen
  • Identify barriers to communication and how to overcome them
  • Develop their non-verbal and para-verbal communication skills
  • Listen actively and effectively
  • Ask good questions
  • Use appreciative inquiry as a communication tool
  • Adeptly converse and network with others
  • Identify and mitigate precipitating factors
  • Establish common ground with others
  • Use “I” messages

(Keynote or workshop)

It’s five to seven times more expensive to find new residents than it is to keep current ones. We will cover simple but effective customer service techniques in resident retention. Create a basic retention plan and learn inexpensive ways to manage customer relationships. You’ll walk away with at least 75 retention ideas that you can take back and implement right away.

Skills For Success: Solutions for Optimum Leadership and Supervision in the Hospitality and Property Management Industry

(Minimum 3 hour workshop)

 

Welcome to the Supervising Others workshop. Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it. This workshop will help supervisors become more efficient. They will also become more proficient with delegating, managing time, setting goals and expectations (for themselves and others), providing feedback, resolving conflict, and administering discipline.

 

The Echo Effect – A Systematic Approach that Gets Your Company’s Reputation to Proceed You!

(Keynote or workshop)

Did you know that 97% of Hospitality Business is generated from Happy Customers? But how do you generate Happy Customers?

Utilize the Echo Effect!  The Echo Effect stresses the 3 R’s for greater business, reputation and continued growth:

Repeat Business, Referrals and Reviews

Books